Technical Support and Passwords

Overview of the SLS System

What is SLS? The Singapore Student Learning Space (SLS) is one of MOE’s key initiatives to transform the learning experiences of Singaporean students through the purposeful use of technology to enable students to engage in different learning modes, including self-directed and collaborative learning. All school leaders, teachers and students in the national school system have access to the SLS.

The SLS is an online learning portal providing equal access to quality curriculum-aligned resources in major subjects from primary to pre-university level, in line with the development of 21st Century Competencies (21CC).

The SLS also provides teachers with a range of tools to customise and create meaningful learning experiences that cater to diverse learning needs. For example, teachers have access to tools that help to make students’ thinking processes visible. This enables teachers to make informed decisions and provide targeted intervention to address any gaps in understanding.

The SLS also serves as a common online platform for teachers to apply, adapt and share new pedagogies by facilitating collaborations across classrooms and schools.

The SLS is continually being developed in response to needs of students and teachers. Curriculum-aligned resources and system tools are continually being improved and developed in line with suggestions and feedback from teachers and students to cater to students’ diverse and evolving learning needs.

Technical & Infrastructure Support

What are the technical requirements for devices to access the SLS?

The Student Learning Space (SLS) is accessible through internet browsers on Windows PC, Mac, tablets and mobile devices.

Note: Due to the responsive nature of the site, the layout of the components on the website will appear differently on different devices.

The recommended operating systems and browsers' requirements as at 19 June 2024 are as follows:

Operating System	Browsers
Microsoft Windows 10	Google Chrome 123 and later Microsoft Edge 123 and later
Mac OS 13 and later	Safari 16 and later Google Chrome 123 and later
iPadOS 16 and later	Safari 16 and later Google Chrome 123 and later
iOS 16 and later	Safari 16 and later Google Chrome 123 and later
Android 13 and later	Google Chrome 123 and later
ChromeOS 123 and later	Google Chrome 123 and later

If you are having trouble even though your browser meets the above requirements, you can find self-help steps on the Web Browser Troubleshooting Tips page.

Who can users contact for technical support?

For assistance on login and browser issues, users are advised to refer to the Login Self-Help for Students.

Will students need additional hardware / internet subscription to access the SLS?

SLS is web based and can be accessed using most computing devices that are connected to the internet, without requiring any additional hardware.

Tips on Passwords and Other Security Features

What can students do if they forget their passwords?

Students can go to the Login Self-Help for Students for self-help tips

There are steps on this page to guide students on what to do if they have forgotten their username, password, or if their account has been locked.

Here is a poster for students on how to troubleshoot login issues.

Can students change the security questions?

The security questions provided are fixed but students can log in to change their answers to the security questions.
What can students do if their accounts are locked ?

Students can call their School-Based Helpline or the SLS Helpdesk (see below) to unlock their SLS accounts.

	SLS Helpdesk
Contact Information	Email: helpdesk@sls.ufinity.com Tel: (65) 6702 6513
Operating Hours	Mondays - Fridays: 4 pm - 9 pm (School Days) 9 am - 9 pm (School Holidays) Saturdays:9:00 am - 3:00 pm) (Closed on Sundays & Public Holidays)