Password and Technical Support
Password & Technical Support
Password Issues
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Can students change the security questions?
The security questions provided are fixed but students can log in to change their answers to the security questions.
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What can students do if their accounts are locked ?
Students can call their School-Based Helpline or the SLS Helpdesk (see below) to unlock their SLS accounts.
SLS Helpdesk Contact Information Email: helpdesk@sls.ufinity.com
Tel: (+65) 6702 6513
Operating Hours Mondays - Fridays:
4 pm - 9 pm (School Days)
9 am - 9 pm (School Holidays)Saturdays:9:00 am - 3:00 pm
(Closed on Sundays &; Public Holidays)
Technical Issues
The Student Learning Space (SLS) is accessible through internet browsers on Windows PC, Mac, tablets and mobile devices.
Note: Due to the responsive nature of the site, the layout of the components on the website will appear differently on different devices.
The recommended operating systems and browsers as at 19 June 2024 are as follows:
| Operating System | Browsers |
|---|---|
| Microsoft Windows 10 | Google Chrome 123 and laterMicrosoft Edge 123 and later |
| Mac OS 13 and later | Safari 16 and laterGoogle Chrome 123 and later |
| iPadOS 16 and later | Safari 16 and laterGoogle Chrome 123 and later |
| iOS 16 and later | Safari 16 and laterGoogle Chrome 123 and later |
| Android 13 and later | Google Chrome 123 and later |
| ChromeOS 123 and later | Google Chrome 123 and later |
If you are having trouble even though your browser meets the above requirements, refer to the Web Browser Troubleshooting Tips.
Browser Extensions
If you are using a supported browser, but see a message that your browser is unsupported, you may be using a browser extension that interferes with browser detection.
Try disabling your browser extensions and see if the problem is resolved.
Refer to the guides below on how to disable extensions in your particular browser:
Cookies and Javascript
With all browsers, cookies and JavaScript should be enabled.
Cache and Browsing History
If you encounter any login issues, you will need to clear your cache and browsing history.
You may refer to this guide on how to clear your cache.
Slow Site Loading
If it takes a long time to load a page on SLS, try the following:
- Check that your internet connection is stable. Visit other websites to confirm whether you have internet connectivity issues. If the problem persists, you may wish to seek assistance from:
- Your school's Desktop Engineer (DE) (if the problem occurs in school)
- Internet Service Provider (ISP) (if the problem occurs at home)
- Ensure that your web browser has been updated to the latest version.
- Clear your browser's cache and cookies and restart your web browser.
- Switch to another web browser that is supported.
If the problem persists, please contact the SLS Helpdesk at helpdesk@sls.ufinity.com or call 6702 6513.